Customers will receive an email conformation once an order is placed. If a customer’s
order is updated or their order status changes, the customer will be sent an email
notification advising the customer of the updates or changes. Once an order has
been shipped, the customer will receive a confirmation email with their UPS tracking
Orders are processed Monday through Thursday excluding all major holidays. Orders received after 12pm will be processed the following business day. Orders received after 12pm on Thursday will be processed the following Monday.
Changes or Cancellations to Orders
If a customer wishes to cancel or modify an order once it has been placed , please send an email immediately to firstname.lastname@example.org and we will do our best to accommodate your request . Once the order has been processed and shipped the purchase cannot be cancelled or modified.
If you select an item that is not currently available, there may be a message indicating that you have the option to pre-order and purchase the item. If pre-order is available, the product description will state an approximate date of delivery for pre-ordered items. The actual date of delivery will not be guaranteed at the time of purchase.
Types of Payment Accepted
We accept, American Express, Visa, Mastercard and PayPal.
All order information sent to noirjewelry.com is encrypted. The information requested from the customer during the checkout process is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database. After a customer completes a transaction on our website, their credit card information will not be stored on our servers.
Where We Ship To
We ship to all 50 states, and the District of Columbia, however we do not ship to P. O. boxes. We also ship internationally.
Sales Tax & Import Duties
We will only apply sales tax to purchases made by customers requesting shipment to a New York State address. Sales taxes will be calculated based on New York zip code. If you are shopping outside of the United States, additional import duties, taxes and customs clearance charges may apply.
nOir NY Inc. will not be responsible for any fees charged by customs or other tax authorities. If a customer refuses any shipments from nOir NY Inc. the customer will remain responsible for all of the original shipping and handling charges, duties, taxes and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to nOir NY Inc (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund.
Returns & Exchanges
We accept returns (except for items marked as "Final Sale") postmarked within 14 business days from the day the merchandise is received by customer (“return period”). The merchandise must be returned or exchanged in the exact, new and re-sellable condition in which it was shipped in order to receive a refund. Returns that are requested or received after the 14 day return period will NOT be accepted. We will refund the customers after we have received the item and evaluate the merchandise.
Amount Of Refund
If a customer returns an item, the customer will remain responsible for all of the original shipping and handling charges, duties and customs charges incurred upon receiving their order (“incoming charges”) as well as all of the costs associated with returning the package to nOir NY Inc (“outgoing charges”). These incoming and outgoing charges will be deducted from the customer’s merchandise refund. However, please note that shipping charges for returns or exchanges will be credited IF there is a physical defect in the merchandise discovered upon receipt. Refunds may take up to 7 business days from the day we receive the merchandise to be processed.
Steps To Return An Item
Customers will need to email customer service at service@nOirjewelry.com for all return inquiries. Please include your order number, date of purchase and reason for return. All requests will be considered and responded to within a 24 hour time period of receipt. If a request is received after 2pm on Friday, the request will be responded to by the end of the business day on Monday. If the item is deemed acceptable for return, we will immediately email the customer a return authorization form that must be included with the item, along with a copy of the receipt . All returns need to be shipped to:
nOir NY Inc.
350 W. 38th Street
NYC, NY 10018
Limitation of Liability
We are not responsible for any injuries caused to the customer or anyone else while wearing our jewelry. Please enjoy and wear responsibly!!
nOir is a registered trademark of nOir NY, Inc. The jewelry featured on this site are original nOir NY, Inc. designs and nOir NY, Inc. owns all copyright except as otherwise noted.